Terms of Use and License Agreement – EntraSYSTEM4

Last update: 22 April 2026

These Terms of Use and License Conditions (hereinafter the “Terms”) govern the use and licensing of EntraSYSTEM4, an access control system offered by Entrya Technologies BV (hereinafter the “Provider”).

By installing, activating, using, or accessing EntraSYSTEM4, the user or customer (hereinafter jointly the “User” or “Customer”) fully and unconditionally accepts these Terms.

If the Customer accepts these Terms on behalf of a legal entity, the Customer declares that he/she is authorized to legally bind such legal entity.

These Terms are primarily intended for professional users. If the Customer is a consumer within the meaning of the Belgian Code of Economic Law, the mandatory consumer rights shall remain fully applicable.

1. Definitions

EntraSYSTEM4: the access control system, including software, applications, web portal, documentation, and any updates.
Provider: Entrya Technologies BV or an affiliated company.
Customer: any natural person or legal entity that purchases, activates, or uses EntraSYSTEM4.
End User: any natural person authorized by the Customer to use the system.
Site: one or more physical locations where the system is installed and jointly managed with a shared database for doors, users, and settings.
Cloud: the online infrastructure managed by the Provider where data is stored and processed.

2. Scope and Modes of Use

2.1 These Terms apply to any use of EntraSYSTEM4, all offers, agreements, subscriptions, and services of the Provider, whether free or paid, regardless of the mode of use and regardless of the capacity of the user, and apply to both end users and professional customers, except where mandatory legal provisions provide otherwise.

2.2 Deviations from these Terms shall only be valid if confirmed in writing by the Provider. The Customer’s general terms and conditions shall not apply, even if communicated at a later date.

2.3 EntraSYSTEM4 may be used in the following ways:

a) Basic mode (offline)

EntraSYSTEM4 functions as a standalone access control system.
Access is granted via a keypad.
Access codes are managed through the keypad or the ES4 app that connects directly to the system.
The system operates without an internet connection.

b) Cloud mode (online)

EntraSYSTEM4 functions as a cloud-based access control system.
Access may be granted via a keypad, the ES4 app, the ES4 web portal, and via SMS.
Management takes place through the ES4 web portal and/or the ES4 app.
The system is connected to the internet.

3. Cloud Mode and Subscriptions

3.1 Cloud Mode may be used:

without a subscription (Free);
with a subscription (Lite or Pro).

3.2 Subscriptions are:

annual;
per Site;
non-transferable (including to another Site).

3.3 Functionalities differ depending on the subscription type and are described on the Provider’s website.

3.4 The Provider reserves the right to modify functionalities, adjust subscription plans, change prices, or add, limit, or discontinue certain functionalities. Price changes for paid subscriptions shall only apply from a new subscription period onward.

4. License

4.1 The Provider grants the Customer a limited, non-exclusive, non-transferable, and non-sublicensable license to use EntraSYSTEM4 in accordance with these Terms.

4.2 The license grants no ownership rights and applies solely to internal use on the agreed Site(s). It may furthermore be restricted, suspended, or terminated by the Provider in accordance with these Terms.

4.3 The license for Basic Mode is granted for the duration of use of the system and, in Cloud Mode, for the duration of the active subscription.

4.4 All rights not expressly granted remain reserved by the Provider.

5. Restrictions

It is prohibited to:

copy, modify, sell, rent, translate, commercialize, or create derivative works of the software;
apply reverse engineering, decompilation, or disassembly;
use the system for unlawful, fraudulent, or safety-critical purposes;
circumvent or test security measures without authorization;
use malware, automated scripts, or harmful software;
perform penetration tests or security audits without the Provider’s prior written consent.

6. Intellectual Property

All intellectual property rights relating to EntraSYSTEM4 remain the exclusive property of the Provider or its licensors. These Terms do not constitute any transfer of intellectual property rights.

7. Cloud, Data and Privacy

7.1 In Cloud Mode, data is stored and processed within the cloud infrastructure managed by the Provider, hosted within the European Economic Area.

7.2 The Customer remains at all times the owner of and responsible for the data entered into or generated through EntraSYSTEM4, including but not limited to access rights, log data, user information, and configurations.

7.3 The Provider acts as a processor within the meaning of the General Data Protection Regulation (GDPR) and processes personal data solely on behalf of and for the account of the Customer.

7.4 The Provider takes appropriate technical and organizational measures to protect personal data and system data against loss, unauthorized access, or unlawful processing.

7.5 The Provider is entitled to use anonymized and aggregated data for statistical purposes, reporting, product improvement, security analysis, and research, provided such data cannot be traced back to an individual person or Customer.

7.6 The GDPR and Privacy Statement of Entrya Technologies form an integral part of these Terms.

8. Availability, Maintenance and Support

8.1 The Provider shall make reasonable efforts to keep EntraSYSTEM4 operational and available, taking into account the state of the art.

8.2 In Cloud Mode, availability may depend on external factors such as internet connections, telecommunications operators, and third parties.

8.3 Planned maintenance may result in temporary interruptions. Where reasonably possible, the Provider shall announce such maintenance sufficiently in advance.

8.4 The Provider may perform corrective, preventive, or evolutionary maintenance, including updates, patches, and functional changes.

8.5 The Provider offers support within a reasonable period on business days during office hours, excluding weekends, public holidays, or collective leave periods.

8.6 The Provider reserves the right at all times to discontinue old or obsolete versions of EntraSYSTEM4, make updates mandatory, or declare hardware end-of-life (EOL).

9. Liability

9.1 The Provider’s obligations are obligations of means.

9.2 EntraSYSTEM4 is a supporting tool and absolute security cannot be guaranteed. It provides no guarantee of physical security, has no insurance function, nor does it constitute an alarm monitoring center.
The Provider cannot therefore be held liable for burglary, theft, unauthorized access, vandalism, hacking, or any other security incident, even if EntraSYSTEM4 is used correctly, nor can the Provider be held liable for errors, delays, malfunctions, data loss, unavailability, incidents, etc. arising from third-party services or infrastructure.
The Provider furthermore cannot guarantee that the system will operate without errors, interruption, or complete security.

9.3 The Provider shall in no event be liable for indirect damages, including but not limited to loss of profit, loss of revenue, loss of data, business interruption, or other consequential damages.

9.4 The Provider’s total liability is limited to the amount paid by the Customer for the use of EntraSYSTEM4 during the twelve (12) months preceding the event giving rise to the damage.

9.5 If EntraSYSTEM4 is temporarily unavailable or non-operational due to planned maintenance, malfunctions, or unforeseen circumstances, provided such period is reasonable, no compensation shall be provided by the Provider.

10. Conditions of Use

10.1 The Customer shall install and use EntraSYSTEM4 in accordance with the installation and usage conditions prescribed by the Provider. The Customer is solely responsible, including but not limited to:

Correct configuration and proper use of EntraSYSTEM4;
Management of users, access rights, and authentication means;
Security of passwords, devices, and accounts;
Availability and security of local networks and internet connections;
Hardware;
Local infrastructure;
Physical security of the Site;
Compliance with applicable legislation and informing end users about data processing;
Etc.

10.2 The Customer shall in any event be liable in case of incorrect or unlawful use, violation of GDPR regulations, use contrary to legislation, etc.
The Customer shall indemnify the Provider against all claims, damages, costs, fines, losses, or third-party demands arising from incorrect or improper use of EntraSYSTEM4 by the Customer or its customers/end users, violation of these Terms, unlawful use, violation of privacy or data protection legislation, incorrect configuration or management of access rights, etc.

11. Suspension, Termination and Consequences

11.1 The Provider may suspend or terminate the use of EntraSYSTEM4 in whole or in part, temporarily or permanently, without prior notice of default if:

these Terms are violated;
there is abuse, security incidents, or a threat to the integrity of the system;
the subscription has expired or has not been renewed;
payment has not been made on time;
this is required by law.

11.2 Upon termination of the Cloud subscription, Cloud functionality shall cease. The Customer may, to the extent technically possible, continue to use functionalities that are not Cloud-related.

11.3 After termination, the Customer shall have the possibility for a reasonable period to export its data, unless this is legally or technically impossible. The data shall in any event be permanently deleted after a reasonable period.

11.4 Suspension or termination shall not give rise to any right to compensation or reimbursement, to the extent permitted by law, except in the event of gross negligence, intentional misconduct, or fraud by the Provider..

12. Force Majeure and Amendments

12.1 The Provider shall not be liable for delays or shortcomings resulting from force majeure, including but not limited to failures in electricity or telecommunications networks, cyber incidents, pandemics, government measures, strikes, war, government actions, or acts of third parties.

12.2 The Provider reserves the right to amend these Terms, the Service, or the functionalities. Amendments shall become effective upon publication through the web portal, the application, or the website.

12.3 If an amendment has a material impact on paid Cloud functionalities, the Provider shall make reasonable efforts to inform the Customer in advance.

13. Severability

If any provision is declared invalid or unenforceable, the remaining provisions shall remain fully in force and effect.
An invalid provision shall be replaced by a valid provision that most closely approximates the original economic purpose.

14. Governing Law and Competent Court

These Terms are governed by Belgian law.
All disputes shall fall within the exclusive jurisdiction of the courts of the judicial district where the Provider has its registered office, without prejudice to mandatory law.

15. Contact

Entrya Technologies BV
Meerkensstraat 69
3650 Lanklaar – Belgium
E-mail: info@www.entrya.com