FAQ

It depends on your storage method:

• SD card: usually 3 to 14 days, depending on capacity and recording quality.

• NAS or NVR: up to several weeks or months.

Yes, most modern security cameras can be connected to an app that allows you to watch along live via your smartphone or tablet, receive notifications on motion and even watch recordings back.

Entrya’s camera surveillance solution is only available through professional installers. Please ask your installer to contact Seculux – exclusive distributor for the professional installer.

Don’t have an installer yet? Please fill out the contact form so they can help you with a referral to a qualified installer in your area.

According to the AVG/GDPR legislation, you may only film on your own property (driveway, garden, facade). Do not point your camera on public roads or on other people’s property, unless it is unavoidable and you clearly state this with a warning sign “Camera Surveillance.”

The camera is equipped with infrared (IR) or night vision technology, so images remain clear even in the dark. DualLight models also use color night vision, where a small LED light helps maintain natural colors.

Yes, provided the camera is set up properly. Always use a strong password, enable automatic firmware updates and connect via an encrypted connection (HTTPS or VPN). Cloud storage from reliable brands is usually well secured.

The EntraHOME requires a working wireless connection to the Cloud Server. This connection is made on TCP port 8883 so a Firewall rule may need to be created that allows this connection.

Without it, you can use the button on the device to switch the output. Or if a code keyboard is connected, users can use it if they are not linked to a time zone.

If no wireless Internet connection is available, you can connect using a 4G modem. This will create a WiFi hotspot and convert the data to a 4G mobile connection.

Subscriptions are associated with the Apple/Google user who activated the subscription. If you share a user with several smart devices, the subscription is also available on all these smart devices.

But you cannot subscribe to one EntraHOME and share it with several Apple/Google users.

You can see the different subscriptions here find.

For example: you have one EntraHOME and two administrators. The first administrator has a PRO subscription, this administrator can manage up to 95 users and 5 administrators. The second administrator has no subscription, he or she can only use the free features in the app even though this administrator can change the EntraHOME’s settings.

In case the WiFi router was replaced, you can change the EntraHOME’s WiFi connection. Tap the Settings button and choose Change WiFi Access Point. Then follow the instructions on the various screens to change the WiFi connection.

iOS
Tap the Settings button and select Load Factory Settings. Then follow the instructions in the following screens to restore factory settings.

Android
Tap the Menu button and select Load Factory Settings. Then follow the instructions in the following screens to restore factory settings.

Generate a QR code in the app for the user/administrator (device A) you wish to copy/transfer.

Read the created QR code with the new device (device B).

EntraHOME is the previous generation of our access control system, on which EntraSYSTEM4 builds on.
The system offers reliable operation of gates and doors via the EntraHOME app.

Sure! EntraHOME continues to be fully supported and the app continues to receive updates.
For new installations and purchases, however, please refer to EntraSYSTEM4, our newest and most comprehensive solution.