ES4 FAQ

In Basic mode, you can program one controller with a connected code keyboard through that same code keyboard (or manage it through the app – with wifi). The controller does not require an internet connection. Basic mode is suitable for installations where there are only a few users and a maximum of two gates/doors. Adjusting codes is not often done, so management is optional rather than required. To manage via the app, you must be within wifi range of the controller.

In Cloud mode, you can install multiple controllers with and without a code keyboard. The controllers require an Internet connection. Cloud mode is suitable for installations where there are multiple users and multiple doors. Where there is a need for timetables, automatic switching user groups. Adjusting user rights is done regularly and easy management is an essential part of the installation.

The EntraSYSYTEM4 product line is not compatible with other Entrya products.

The ES4 controller is the heart of any setup.

A smart piece of hardware – 100% developed and produced in Belgium – that allows you to achieve small, simple installations (Basic mode) or larger more complex installations (Cloud mode).

You can group controllers into single or multiple installations. You can manage access with or without a keypad and have the flexibility to securely access any application up to 500 users with the same controller.

The device functions without internet, as well as over wifi, LTE-M / 4G and Ethernet (RJ45). So it can also be easily installed in locations that are mobile (e.g., yard chains, events).

Only data that is necessary for the operation of the system is stored.

Which data is stored and where it is stored depends on the configuration used.

Basic mode without app

All data is stored locally in the ES4 controller.

Access data:

• PIN codes

Basic mode with app

Personal data is stored in both the ES4 cloud and the ES4 controller.

Account data for user management via the app (ES4 cloud):

• First name and last name
• Email address
• Password

User data (ES4 controller):

• Name
• PIN code

Cloud mode

Personal data is stored in both the ES4 cloud and the ES4 controller.

Site data (ES4 cloud):

• Site name

Account data for users with access to the ES4 portal and the app (ES4 cloud):

• First name and last name
• Email address
• Password
• User role

User data:

• Name (ES4 cloud)
• PIN code for access via code keypad or SMS (ES4 cloud and ES4 controller)
• Telephone number for access via SMS (ES4 cloud and ES4 controller)
• Access rights (ES4 cloud and ES4 controller)

Log data:

• Events and transactions between the ES4 cloud and the controller (ES4 cloud)

Security and data processing

• No personal data is shared with third parties.
• The cloud infrastructure is located within the European Economic Area, in Germany.
• Access to the cloud environment is secured with two-factor authentication.
• All stored data and all communication are encrypted.

In the ES4 web portal, you can download invoices for both current and expired subscriptions.
Sign in to the ES4 web portal.
Your invoices: click your account in the top-right corner and then select My subscriptions.
Invoices for a site: open the site and click Subscription at the bottom left of the menu.

Yes. If your installation grows or changes, you can choose a different subscription at any time.

Does your current subscription no longer meet your needs? You can upgrade to a higher subscription. The upgrade takes effect immediately. For the remaining term of the current subscription, only the price difference is charged on a pro rata basis.

Do you need fewer features? You can switch to a lower subscription or the free Free plan. A downgrade takes effect when the current subscription expires. No refund is provided for the remaining subscription period.

This depends on the size and configuration of the site.

For simple installations, the Free plan is available free of charge. It allows you to manage an ES4 Cloud site with one controller, a maximum of two doors, five users and one schedule. The number of sites you can manage with the Free plan is unlimited.

For larger or more extensive installations, a Lite or Pro subscription is required. Each subscription is linked to one site. If you have several large or extensive sites, a separate subscription is required for each site.

View the subscription overview or ask your installer for advice on choosing the subscription that best suits your installation.

The purchase price of the ES4 hardware covers the devices only and does not include the costs of developing and maintaining, among other things, the app, web portal, server infrastructure, security and software updates.

You only pay a subscription when you use the extended Cloud functionality.

For simple installations, the Free plan is available free of charge. It allows you to manage ES4 Cloud sites with one controller, a maximum of two doors, five users and one schedule. The number of sites you can manage with the Free plan is unlimited.

View the subscription overview or ask your installer for advice on choosing the subscription that best suits your installation.

No. Paid subscriptions (Lite and Pro) are not renewed automatically.
You will receive reminder emails before the subscription expires:

• 30 days before the end of the subscription
• 7 days before the end of the subscription
• on the subscription expiry date.

After the subscription expires, a 14-day grace period starts automatically, during which all functionality remains available.
You can renew a subscription at any time. You do not have to wait for the reminder email.

No. The free Pro trial can only be activated once for one site. It is not possible to transfer the trial to another site later.

When you start using ES4 Cloud for the first time and create an account, you can try the features of the Pro subscription free of charge for 30 days. This is an easy way to discover all the possibilities of ES4 Cloud.

The Pro trial can be activated once for one site. You can activate it when creating the site or later, when the Free plan no longer meets your needs.

At the end of the trial, you choose the subscription that suits you best: Free, Lite or Pro. You will automatically receive reminder emails when the trial is about to end: 7 days before the end date and again on the day the trial ends.

If you take no action, the site is automatically switched back to the free Free plan. The complete configuration is retained and no data is deleted.
Parts of the site configuration that are not available under the Free plan can no longer be used. If the site configuration does not fit within the Free plan limits, the configuration can no longer be synchronised with the devices.

You can activate a suitable subscription or adjust the site so that its configuration fits within the Free plan limits.

This is only possible in Basic mode. The controller is then not connected to the internet, so remote access and remote management are not available.

Access can only be granted using PIN codes via the keypad. There are two ways to manage the codes:

• Via the keypad: ideal when you only use a few codes that rarely change.
• Via the app: manage codes with your smartphone while close to the controller. This option is particularly suitable when you manage many codes or need to change codes regularly.

Yes. There are two ways to do this: use the free Free plan in Cloud mode or set the controller to Basic mode.

Cloud mode with Free plan:
For simple installations, the Free plan is available free of charge. It allows you to manage ES4 Cloud sites with one controller, a maximum of two doors, five users and one schedule. The number of sites you can manage with the Free plan is unlimited.

Basic mode:
The controller is not connected to the internet, so remote access and remote management are not available.
Access can only be granted using PIN codes via the keypad. There are two ways to manage the codes:

• Via the keypad: ideal when you only use a few codes that rarely change.
• Via the app: manage codes with your smartphone while close to the controller. This option is particularly suitable when you manage many codes or need to change codes regularly.

Yes. The installer can transfer it to the customer afterwards.
This can be useful when the customer does not yet have an ES4 account and the installer wants to configure the system before delivery. This makes installation at the customer’s premises easier.

The selected plan (Free, Lite or Pro) is automatically transferred to the customer together with the site. With the Free plan, no further action is required. If a Lite or Pro subscription is needed, the installer can purchase it in advance. Because the subscription is linked to the site, it is automatically transferred to the customer when the site is transferred. In that case, the invoice and payment are the responsibility of the installer, who can invoice them to the customer together with the devices.

The free Free plan is suitable for simple ES4 Cloud installations with one controller, a maximum of two doors, five users and one schedule.

For more extensive installations, you need a Lite or Pro subscription.

Click here for an overview of the subscriptions or ask your installer for advice.

No. There are several reasons for this.

More control over subscriptions:
Because the subscription is purchased in the ES4 web portal, it is linked to the site or company rather than to an individual person’s Apple ID or Google account. This keeps the subscription easy to manage, even when an employee leaves the company.

Lower price:
For purchases made through the App Store or Google Play Store, Apple or Google charges a commission on the subscription price. To avoid this additional cost and keep our subscription prices as low as possible, subscriptions are purchased and managed directly through the ES4 web portal.

You can choose the required subscription and pay online via the ES4 web portal.

Sign in to the ES4 web portal, open the relevant site and select Subscription at the bottom left.
This function is only available to users with the Admin role (full system administration).

The invoice will be sent to the email address entered in the billing details.

Sign in to the ES4 web portal to check or update your billing details. Open the site and click Subscription at the bottom left of the menu.
Companies that use Peppol will also receive an electronic invoice.

After the online payment, you will receive a confirmation email with the invoice attached. Companies that use Peppol will also receive an electronic invoice.

EntraSYSTEM4 uses Mollie as its payment platform.

Mollie is a well-known and secure environment for online payments. You can be confident that your card details are safe: Mollie has been audited and certified as a PCI Level 1 Service Provider by an independent PCI Qualified Security Assessor (QSA), the highest certification level in the payments industry.

For the online purchase of a subscription, you can use the following payment methods:

• Bancontact
• iDEAL
• KBC/CBC Payment Button
• Belfius Direct Net
• Credit and debit cards

The Pro trial starts as soon as you activate it and lasts for 30 days. You can activate the trial when creating a new site or later, when the Free plan no longer meets your needs.

Want to know how many days are left in your trial? Sign in to the ES4 web portal and open the site for which the trial was activated. While the trial is active, a banner at the top shows the number of days remaining.

You will automatically receive reminder emails when the trial is about to end: 7 days before the end date and again on the day the trial ends.

The complete configuration is retained and no data is deleted.
Parts of the site configuration that are not available under the lower plan can no longer be used. If the site configuration does not fit within the lower plan limits, the configuration can no longer be synchronised with the devices.

You can activate a suitable subscription or adjust the site so that its configuration fits within the lower plan limits.

The complete configuration is retained and no data is deleted.
Parts of the site configuration that are not available under the Free plan can no longer be used. If the site configuration does not fit within the Free plan limits, the configuration can no longer be synchronised with the devices.

You can activate a suitable subscription or adjust the site so that its configuration fits within the Free plan limits.

Sign in to the ES4 web portal.

My subscriptions
Click your account in the top-right corner and select My subscriptions. Here you will find an overview of all subscriptions purchased with your account.

Subscription for a site
Open the required site and click Subscription at the bottom left of the menu to view the subscription for that site.

A subscription automatically expires on its end date if it is not renewed.
You can also cancel a subscription immediately via the ES4 web portal. No refund is provided in the event of early cancellation.

In the menu, go to Subscriptions, select Change plan and choose the free Free plan.

No. A subscription is linked to a specific site and cannot be transferred to another site.

A subscription is assigned to a site by an account (site administrator).
If the administrator leaves the site, the subscription remains linked to the site.

Click your account in the top-right corner of the ES4 web portal and select My subscriptions. Here you will find an overview of all your sites, including both active and expired subscriptions and their start and end dates.

Reminder emails about the expiry of the subscription will be sent to the email address entered in the billing details.

If the billing details have not yet been completed, for example during a Pro trial, the reminder emails will be sent to the email addresses of all site administrators (users with the Admin role).

Sign in to the ES4 web portal to check or update your billing details. Open the site and click Subscription at the bottom left of the menu.