{"id":2664,"date":"2024-06-17T08:05:29","date_gmt":"2024-06-17T06:05:29","guid":{"rendered":"https:\/\/www.entrya.com\/faq\/"},"modified":"2025-11-05T15:02:56","modified_gmt":"2025-11-05T14:02:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.entrya.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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FAQ: about Entrya<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[\/vc_column][\/vc_row][vc_row gap=”30″ woodmart_css_id=”68ff89d844b20″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OGZmODlkODQ0YjIwIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column width=”1\/2″]\t\t
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For individuals:<\/p>\n\t\t<\/div>\n\t\t

<\/span>My videophone from Entrya is broken. Can I contact Entrya for this?<\/span><\/summary>

Entrya develops and manufactures videophones and access control systems, but works with professional installers for installation and service. For repairs, warranty or technical questions, it is therefore best to contact your installer<\/strong> – they will be happy to help you. <\/p>\n

Don’t have an installer yet?<\/p>\n

Find an installer<\/a><\/p>\n

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For professionals:<\/p>\n\t\t<\/div>\n\t\t

<\/span>I am interested in Entrya’s products. Where can I go?<\/span><\/summary>

Entrya cooperates exclusively with professional partners.
\nFor purchase, advice or technical support, please refer to our exclusive distributor in the Benelux: Seculux.eu<\/p>\n

Seculux is the official partner for every professional working with Entrya products.
\nSeculux.eu<\/a><\/p>\n<\/div><\/details><\/div>[\/vc_column][\/vc_row][vc_row css=”.vc_custom_1719238019586{margin-top: 55px !important;}” woodmart_css_id=”66797d7eecd32″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2Njc5N2Q3ZWVjZDMyIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column]\n\t\t

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FAQ: EntraSYSTEM4<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t
<\/span>What is the difference between Basic mode and Cloud mode?<\/span><\/summary>

In Basic mode, you can program one controller with a connected code keyboard through that same code keyboard (or manage it through the app – with wifi). The controller does not require an internet connection. Basic mode is suitable for installations where there are only a few users and a maximum of two gates\/doors. Adjusting codes is not often done, so management is optional rather than required. To manage via the app, you must be within wifi range of the controller. <\/p>\n

In Cloud mode, you can install multiple controllers with and without a code keyboard. The controllers require an Internet connection. Cloud mode is suitable for installations where there are multiple users and multiple doors. Where there is a need for timetables, automatic switching user groups. Adjusting user rights is done regularly and easy management is an essential part of the installation. <\/p>\n<\/div><\/details>

<\/span>Is the ES4 compatible with other Entrya products?<\/span><\/summary>

The EntraSYSYTEM4 product line is not compatible with other Entrya products.<\/p>\n<\/div><\/details>

<\/span>What is an ES4 controller?<\/span><\/summary>

The ES4 controller is the heart of any setup.<\/p>\n

A smart piece of hardware – 100% developed and produced in Belgium – that allows you to achieve small, simple installations (Basic mode) or larger more complex installations (Cloud mode).<\/p>\n

You can group controllers into single or multiple installations. You can manage access with or without a keypad and have the flexibility to securely access any application up to 500 users with the same controller. <\/p>\n

The device functions without internet, as well as over wifi, LTE-M \/ 4G and Ethernet (RJ45). So it can also be easily installed in locations that are mobile (e.g., yard chains, events). <\/p>\n<\/div><\/details>

<\/span>What personal data is stored in EntraSYSTEM4?<\/span><\/summary>

Only data that is necessary for the operation of the system is stored.<\/p>\n

Which data is stored and where it is stored depends on the configuration used.<\/p>\n

Basic mode without app<\/h2>\n

All data is stored locally in the ES4 controller.<\/p>\n

Access data:<\/strong><\/p>\n

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  • PIN codes<\/li>\n<\/ul>\n

    Basic mode with app<\/h2>\n

    Personal data is stored in both the ES4 cloud and the ES4 controller.<\/p>\n

    Account data for user management via the app (ES4 cloud):<\/strong><\/p>\n

      \n
    • First name and last name<\/li>\n
    • Email address<\/li>\n
    • Password<\/li>\n<\/ul>\n

      User data (ES4 controller):<\/strong><\/p>\n

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      • Name<\/li>\n
      • PIN code<\/li>\n<\/ul>\n

        Cloud mode<\/h2>\n

        Personal data is stored in both the ES4 cloud and the ES4 controller.<\/p>\n

        Site data (ES4 cloud):<\/strong><\/p>\n

          \n
        • Site name<\/li>\n<\/ul>\n

          Account data for users with access to the ES4 portal and the app (ES4 cloud):<\/strong><\/p>\n

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          • First name and last name<\/li>\n
          • Email address<\/li>\n
          • Password<\/li>\n
          • User role<\/li>\n<\/ul>\n

            User data:<\/strong><\/p>\n

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            • Name (ES4 cloud)<\/li>\n
            • PIN code for access via code keypad or SMS (ES4 cloud and ES4 controller)<\/li>\n
            • Telephone number for access via SMS (ES4 cloud and ES4 controller)<\/li>\n
            • Access rights (ES4 cloud and ES4 controller)<\/li>\n<\/ul>\n

              Log data:<\/strong><\/p>\n

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              • Events and transactions between the ES4 cloud and the controller (ES4 cloud)<\/li>\n<\/ul>\n

                Security and data processing<\/h2>\n
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                • No personal data is shared with third parties.<\/li>\n
                • The cloud infrastructure is located within the European Economic Area, in Germany.<\/li>\n
                • Access to the cloud environment is secured with two-factor authentication.<\/li>\n
                • All stored data and all communication are encrypted.<\/li>\n<\/ul>\n<\/div><\/details><\/div>[\/vc_column][\/vc_row][vc_row css=”.vc_custom_1761577984699{margin-top: 55px !important;}” woodmart_css_id=”68ff8bfdb23ae” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OGZmOGJmZGIyM2FlIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column]\n\t\t
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                  FAQ: Camera Surveillance<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t
                  <\/span>How long will the images be kept?<\/span><\/summary>

                  It depends on your storage method:<\/p>\n

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                  • \n

                    SD card:<\/strong> usually 3 to 14 days, depending on capacity and recording quality.<\/p>\n<\/li>\n

                  • \n

                    NAS or NVR:<\/strong> up to several weeks or months.<\/p>\n<\/li>\n<\/ul>\n<\/div><\/details>

                    <\/span>Can I view the images live on my smartphone?<\/span><\/summary>

                    Yes, most modern security cameras can be connected to an app that allows you to watch along live via your smartphone or tablet, receive notifications on motion and even watch recordings back.<\/p>\n<\/div><\/details>

                    <\/span>Where can I purchase this camera surveillance?<\/span><\/summary>

                    Entrya’s camera surveillance solution is only available through professional installers. Please ask your installer to contact Seculux – exclusive distributor for the professional installer. <\/p>\n

                    Don’t have an installer yet? Please fill out the contact form so they can help you with a referral to a qualified installer in your area. <\/p>\n<\/div><\/details>

                    <\/span>Can I point my camera at the street or neighbors?<\/span><\/summary>

                    According to the AVG\/GDPR legislation<\/strong>, you may only film on your own property<\/strong> (driveway, garden, facade). Do not point your camera on public roads or on other people’s property, unless it is unavoidable and you clearly state this with a warning sign “Camera Surveillance.”<\/strong> <\/p>\n<\/div><\/details>

                    <\/span>How does the camera work at night or in low light?<\/span><\/summary>

                    The camera is equipped with infrared (IR) or night vision technology<\/strong>, so images remain clear even in the dark. DualLight models also use color night vision<\/strong>, where a small LED light helps maintain natural colors. <\/p>\n<\/div><\/details>

                    <\/span>Are the camera images protected from hackers?<\/span><\/summary>

                    Yes, provided the camera is set up properly. Always use a strong password<\/g>, enable automatic firmware updates<\/g> and connect via an encrypted connection (HTTPS or VPN)<\/g>. Cloud storage from reliable brands is usually well secured. <\/p>\n<\/div><\/details><\/div>[\/vc_column][\/vc_row][vc_row css=”.vc_custom_1761577984699{margin-top: 55px !important;}” woodmart_css_id=”68ff8bfdb23ae” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OGZmOGJmZGIyM2FlIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column]\n\t\t

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                    FAQ: Facila neXt<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t
                    <\/span>How can I configure the network with a firewall?<\/span><\/summary>